Refund policy
Returns and exchanges
We do not except returns and exchanges
Refunds (if applicable)
Refunds are only applicable should the product arrive faulty and or you incur a skin reaction and have been approved by your therapist to return the product.
Reactions
If you feel you are having a reaction to a product, please send us an email to contact@jamesvivian.co and we will provide advice online or via telephone to rectify the problem. A refund will be issued for any reactions that cannot be resolved.
Shipping
To return your product, you should mail your product to James Vivian 2D Wallace Avenue Toorak VIC 3142 Australia.
You will be responsible for paying for your own shipping costs for returning your item unless in the case of defective or damaged items or when reactions occur. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.