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Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to James Vivian 2D Wallace Avenue Toorak VIC 3142 Australia. 


If you feel you are having a reaction to a product, please send us an email to and we will provide advice online or via telephone to rectify the problem. A refund will be issued for any reactions that cannot be resolved.


To return your product, you should mail your product to James Vivian 2D Wallace Avenue Toorak VIC 3142 Australia. 

You will be responsible for paying for your own shipping costs for returning your item unless in the case of defective or damaged items or when reactions occur. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.